Question about my project
Timelines, next steps, content you need to send us, or anything you're unsure about.
For Webxxs clients
Client support
Got a question about your project, something that isn't working, or a concern you want us to put right? Log in to raise it and follow every ticket from new to closed. You'll get an email confirming we have it, and a reply from Ash or Sam within one working day.
Choose the right type
What do you need help with?
Something isn't working
A page, form, HubSpot workflow or integration that isn't doing what was agreed. Fixed free during your support period.
Change or new request
Something new or different from your agreed scope. We'll send you a fixed quote before doing any work.
Complaint
If you're unhappy with any part of our service. Ash reviews every complaint personally, following our complaints policy.
Example data for preview only. Real clients see their own projects and tickets from HubSpot.
Client login
Log in to your client area
See your projects, track every ticket from new to closed, check what's ready for you to test, and raise a new ticket.
No login yet? We send it when your project starts. Call +44 115 647 3819 or email contact@webxxs.com and we'll get you set up.
Client login
Use the email address and password you set up from your invite email.
Forgotten your password? Click Log in, then "Forgot password?".
Your client area
Hello
Your projects
Your tickets
Raise a ticket
Tell us what you need
Choose the project it's about, so it goes straight onto the right job. Screenshots help us fix things faster.
Website down or payments not working? Choose "Urgent". Once it's logged you can call Ash straight away.
Ticket logged
We've got it and will reply within one working day.
Need us now? Your urgent ticket is logged. Call Ash and quote your ticket number.
Call Ash: 0115 647 3819What happens next
From ticket to sorted
- 01
We confirm we've got it
An email confirms your request has reached us and been logged as a ticket.
- 02
We reply within one working day
Monday to Friday. Urgent issues are looked at the same working day.
- 03
We keep you updated
Reply to any of our emails to add information. They all stay on the same ticket.
- 04
We confirm when it's sorted
We close the ticket once you've confirmed you're happy.
FAQs
Common questions
Is fixing a problem free?
Yes, if something we built doesn't work as agreed and you tell us during your support period. New features or extra development are quoted first, and nothing is charged without your approval.
What are your support hours?
Monday to Friday, 9am to 5:30pm, UK time. Tickets raised outside those hours are picked up the next working day.
How do I make a complaint?
Choose "Complaint" in the form. Ash reviews it personally and follows our Complaints Policy, with a written response and a way to escalate if you're still unhappy.
Where are my agreement and terms?
Your signed agreement is in your PandaDoc email. Our standard agreements are on the Client Agreements page, and our Terms & Conditions apply to every project.