Customer Communication Response Time Policy

1. General Email Response Times

We aim to respond to all general customer enquiries and email communications within a maximum of 3 business days from receipt.

Business days are defined as:

Monday to Friday
Excluding public holidays in England and Wales

2. Scope of This Policy

This response time applies to:

General customer enquiries
Pre-sales questions
Account-related communications
Service support requests not classified as urgent
Registrar or compliance-related communications

3. Urgent Matters

Where a matter requires urgent attention, customers should clearly state URGENT within the subject line of their email and provide relevant details.

Urgent matters may include:

Live website outages
Domain or DNS emergencies
Security concerns affecting active services
Time-sensitive business interruptions

4. Response Method

Responses will be provided using the contact details supplied by the sender, usually via email unless another method has been agreed.

5. Our Commitment

Webxxs Services Ltd aims to exceed this standard wherever possible, with many enquiries responded to sooner than the stated maximum timeframe.

We value clear communication and aim to keep all customers informed throughout any ongoing support request.

6. Contact Details

For all enquiries, please contact:

Email: contact@webxxs.com

7. Policy Review

This policy may be updated periodically to reflect changes in business operations, service levels, or regulatory requirements.

Webxxs Services Ltd
Professional websites, CRM systems, and digital growth solutions for UK businesses.

Our Mission:

To help over 100 UK entrepreneurs and small businesses each year launch and grow online through professionally built websites, structured marketing systems, and CRM-driven sales processes.

Webxxs Services Ltd
Suit A, 82 James Carter Road, Mildenhall, IP28 7DE
Contact@webxxs.com
07572750046

Customer Communication Response Time Policy