Legal

Sales Terms and Conditions

Version 2.0 · Effective 28 October 2026 · Issued by Webxxs Services Ltd

Company: Webxxs is a trading name of Webxxs Services Ltd ("Webxxs", "we", "our", "us"), registered in England and Wales, company number 17077640. Registered office: Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE.
Contact: contact@webxxs.com · +44 115 647 3819

These terms apply to every product and service Webxxs supplies, including paid services, free services and digital products. They work alongside the client agreement for your service and our Privacy Policy.

1. How these terms fit with our client agreements

1. Client agreements — Each paid service is covered by a detailed client agreement, published on our Client Agreements page. When you buy through an online payment link, the matching agreement applies from your first payment. For tailored work, we send you the agreement to sign.
2. Which document takes priority — If these terms and a client agreement conflict, the client agreement takes priority. If there is no client agreement for what you buy (for example a free service or a digital product), these terms apply on their own.
3. Business customers — Our services are for businesses, sole traders and other organisations, not consumers. The exception is digital products and online courses such as the Employed To Empowered Academy, which individuals may buy. Nothing in these terms affects your statutory rights as a consumer.

2. Our services

• Websites — Bespoke website design and development, redesigns and landing pages.
• HubSpot CRM — HubSpot set-up, implementation and onboarding, and integrations such as Wix & HubSpot and HubSpot & Xero.
• Care plans — Monthly or annual website support, maintenance, SEO and optimisation plans.
• Marketing — Paid ads management, monthly content and social media.
• Brand and creative — Brand identity and logo design, presentation and prospect packs, quoted on request.
• Domains, hosting and email — Through Webxxs Hosts.
• Ad hoc work — Work outside a package, charged at our published hourly rates.
• Free services — The Growth Audit, HubSpot Health Check, Website Lead-Leak Check and free downloadable guides. See section 3.
• Digital products — Online courses such as the Employed To Empowered Academy. See section 11.

3. Free services

1. No obligation — Free services are offered without charge or obligation, and asking for one does not create a contract to buy anything. We may decline or withdraw a free service at any time.
2. Advice only — Free reports, audits and guides are general recommendations based on what we can see at the time. You decide whether and how to act on them.
3. HubSpot Health Check — If you give us access to your HubSpot account, we will use it only to carry out the review. We ask for a user login with the lowest permissions needed, never a shared password. We will not change anything, export your data or contact your customers. We treat everything we see as confidential, and we act as your data processor under section 8. You can remove our access at any time, and we ask you to remove it once you have your report.
4. Website Lead-Leak Check — We test your website from the outside, as a customer would. Unless you tell us not to, this includes sending one clearly labelled test enquiry through your contact form.
5. Free guides — Guides are for your own business use. They may not be resold or republished without our written permission.

4. Prices and payment

1. Prices — Our prices are published on our website or set out in your quote. Webxxs Services Ltd is not VAT registered, so no VAT is added. Third-party costs, such as HubSpot licences, Xero subscriptions and advertising spend, are paid directly to those providers unless we agree otherwise.
2. When to pay — Payment is due in full, or in the instalments set out in your client agreement or quote, before work starts. Where a deposit applies (usually 50%), work starts once it is paid.
3. Subscriptions — Monthly and annual services are paid in advance. Minimum terms and notice periods are set out in the relevant client agreement.
4. Late payment — If a payment is late, we may charge interest and fixed-sum compensation under the Late Payment of Commercial Debts (Interest) Act 1998, at 8% a year above the Bank of England base rate. We may also pause work after giving notice, as set out in your client agreement.
5. Price changes — We may change our published prices for new orders at any time. Changes to an existing subscription follow the notice set out in its client agreement.
6. Refunds for bespoke work — Payments for bespoke work, such as website builds and HubSpot implementation, are non-refundable once work has started, unless your client agreement says otherwise or we agree otherwise in writing. Digital products have their own refund terms in section 11.

5. Delivering your project

1. Scope — What is included is set out in your package description, quote or project specification. Anything outside that scope, including new features or additional development, is chargeable. We will quote it and agree it with you before we start.
2. Our delivery promise — For implementation projects, we commit to a fixed scope in writing, a dated plan, replies within one working day (Monday to Friday) and a written progress update each week while we build. We test before launch, and nothing goes live without your sign-off. If something we built does not work as agreed in your specification and you tell us during your support period, we will put it right at no extra cost.
3. Your part — Timelines depend on you providing content, access, feedback and approvals in line with the plan. Delays on your side may move the dates.
4. Revisions and approval — Each package includes a set number of revision rounds. Further changes may be charged. Deliverables are treated as approved when you confirm in writing, or 7 days after delivery if we have not heard from you.

6. Ownership, accounts and domains

1. Your work — Once you have paid in full, you own the final deliverables we create for you as bespoke work.
2. Your accounts — Accounts we set up for you, such as HubSpot, Google Analytics, Search Console and advertising accounts, are created in your business's name, with you as the owner.
3. Domains — Domains we register for you are registered in your business's name as the registrant, unless you ask us to hold them for you. Domain registrations are also subject to the registry's terms, including Nominet's terms for .uk domains, which take priority on domain matters.
4. Third-party materials — Licensed tools, fonts, stock images and plugins remain subject to their providers' licence terms.
5. Our know-how and course content — We keep ownership of our own templates, methods and know-how, and of course content. Course content is licensed to you for personal use under section 11.
6. Portfolio and case studies — We may show completed work in our portfolio. We will only publish a case study, testimonial or results about your business with your agreement.

7. Third-party platforms and advertising

1. Platform terms — Your use of platforms such as HubSpot, Xero, Wix, Google, Meta and LinkedIn is governed by their own terms. Their prices, features and availability can change without our control.
2. Advertising — You are responsible for your advertising budget and for making sure your products, services and offers comply with advertising rules and platform policies. Ad spend paid to platforms is not refundable by Webxxs.

8. Data protection

1. When we handle your customers' data — When we access personal data on your behalf, for example contacts in your HubSpot account during a Health Check, implementation, integration or support, you are the controller and Webxxs is your processor.
2. What we will do — Under UK GDPR and the Data Protection Act 2018, we will:
   • process the data only on your documented instructions
   • keep it confidential, and make sure anyone working on it is bound by confidentiality
   • keep it secure, including by using individual logins with multi-factor authentication
   • use sub-processors only under written terms giving equivalent protection
   • help you respond to requests from individuals
   • tell you without undue delay if we become aware of a personal data breach
   • delete or return the data, and give up our access, when the work ends
   The data processing terms in your client agreement give full details.
3. Your responsibilities — You are responsible for having a lawful basis to hold and use your customers' data, and for your own privacy notice.
4. Our own use of data — How we use personal data for our own business is explained in our Privacy Policy.

9. Liability

1. Our standard — We carry out our services with reasonable skill and care. We do not guarantee specific results, such as enquiries, sales, revenue or search rankings, because they depend on many things outside our control, including how our work is used after handover.
2. What we are not liable for — To the extent the law allows, we are not liable for:
   • indirect or consequential loss
   • loss of profit, revenue, data or goodwill
   • losses caused by third-party platforms and services
3. Our maximum liability — Our total liability to you is limited to the fees you paid for the service concerned in the 12 months before the claim. For free services, our total liability is limited to £100. The client agreement for your service may set out its own limit, which then applies instead.
4. What is never limited — Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

10. Ending a service

1. How to end a service — Each service can be ended in line with the notice period in its client agreement.
2. Ending a project early — If you end a project early, you pay for the work completed up to that point, and any fees already due.
3. When we may suspend or end a service — We may suspend or end a service if payment is not made as agreed, or if a service is used for anything unlawful.

11. Digital products, online courses and refunds

1. Scope — This section applies specifically to digital products and online courses sold by Webxxs, including the Employed To Empowered Academy, and takes precedence over section 4.6 for these purchases.
2. Access — On completion of payment, the Client receives access to the relevant digital content for personal, non-commercial use. Course materials, including videos, worksheets, and templates, may not be copied, reproduced, distributed, resold, or shared without prior written permission from Webxxs Services Ltd.
3. 14-Day No-Quibble Refund Guarantee — Clients may request a full refund within 14 days of purchase, for any reason, with no questions asked. To request a refund, email contact@webxxs.com within the 14-day period from your date of purchase.
4. Refund Processing — Approved refunds will be processed within 5 business days of the request being confirmed, to the original payment method.
5. After 14 Days — Requests made after the 14-day window are considered at Webxxs's discretion and are not guaranteed.
6. Access After Refund — Where a refund is issued, access to the course and any associated downloads will be revoked.
7. Content Updates — Where stated on the relevant product page, purchase includes lifetime access to the course as it stands, including reasonable updates made to keep factual information (such as tax rates and figures) current. This does not guarantee that every future addition to the course will be included at no extra cost.

12. General

1. Confidentiality — Both parties will keep each other's confidential information private and use it only for the work.
2. Events outside our control — Neither party is liable for delays or failures caused by events beyond its reasonable control. These include platform or hosting outages, cyber-attacks, power or internet failures, extreme weather, illness or government action.
3. Our team — Our services are delivered by our team. We may use suitably qualified subcontractors, and we remain responsible for their work.
4. Changes to these terms — We may update these terms from time to time. The version in force when you place an order applies to that order.
5. Governing law — These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
6. Acceptance — By using our services, requesting a free service or buying a digital product, you agree to these terms.